House of Sillage is seeking an experienced and talented E-Commerce Manager to join our dynamic team.
As an E-Commerce Manager you will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimize the overall customer experience.
If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company. We offer competitive remunerations, comprehensive benefits and growth opportunities within the company.
Job Responsibilities:
- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimize end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms both National and International, including product listings, pricing and inventory management.
- Enhance customer experience by working closely with other departments, such as marketing, content and customer service.
- Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
- Manage day to day operations pf the e-commerce platforms, including product listings, promotions, pricing, manage customer service,
- Optimize SEO and SEM, driving website traffic, conversation rate optimization, inventory management
- Promotion Planning and execution, trend identification, driving all sales performance nationally and globally
- Web design, web graphics including coding
- Strategize and optimize social media advertising and email marketing
- Customer service management and optimizing customer experience
- Analyze data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
- Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.
- Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.
- Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
- Attend conferences, events, and trade shows to showcase our product and the retail sales team.
Requirements and skills
- 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimize product visibility, customer engagement, and sales conversion.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
- Excellent analytical skills in analyzing data, conducting market research, and understanding customer behavior to identify trends and opportunities for growth.
- Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
- Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage.
- Experience managing e-commerce platforms such as Shopify, Magento, and/or WooCommerce.
Preferred skills and qualifications
- A bachelor’s degree in e-commerce, digital marketing, business administration, or a related field.
- Experience with CRM and marketing automation platforms such as Salesforce, Mailchimp, or HubSpot for customer segmentation, targeting, and personalized marketing campaigns.
- Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyze e-commerce performance metrics.
- Familiarity with online marketing tools, including social media advertising, email marketing, SEO and SEM.
- Ability to work collaboratively and take charge as a leader when required.
- Willingness to travel (domestic and international) for company events.
**This job description is not all-inclusive. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We reserve the right to amend this job description at any time. House of Sillage is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
